Refund policy

Returns and Refunds

We hope you love your order, but if you change your mind, we accept returns on eligible items.

Please contact us within 14 days of receiving your order to request a return. Once you have notified us, the item must be sent back within 14 days.

To be eligible for a change-of-mind return, your item should be returned in the same condition in which you received it, unworn or unused, and with any tags and original packaging where applicable. You will also need your receipt or other proof of purchase.

To request a return, please contact us at hello@enginearringdesigns.com. We will provide instructions on how and where to return your item. Please contact us before sending a return so that we can provide the correct return details.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, incorrect or not as described so that we can resolve the problem.

If an item is faulty, damaged, incorrect or not as described, your statutory rights are not affected by this returns policy.

Personalised and custom-made items

We cannot accept change-of-mind returns for goods that have been made to your specifications or personalised specifically for you.

This does not affect your rights if a personalised or custom-made item is faulty, damaged, incorrect or not as described.

Please contact us if you are unsure whether your item is eligible for return.

Sale items and gift cards

Sale items have the same return and refund rights as other eligible items.

Gift cards cannot normally be returned or exchanged, except where required by law.

Exchanges

We do not currently operate a direct exchange service. The quickest way to order a different item is to return the original eligible item and place a new order separately.

Refunds

We will let you know once we have received and inspected your return.

For eligible change-of-mind returns, we will refund the price paid for the returned item and, where required by UK consumer law, the cost of the standard outbound delivery service. If you chose a more expensive delivery service, any additional delivery cost is not refundable.

We may reduce a refund if an item has been handled beyond what would reasonably be necessary to inspect it and this has reduced its value.

Approved refunds will be made to your original payment method. We will process refunds within the time required by applicable consumer law. Please remember that your bank or card provider may take additional time to process the refund.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable consumer law.